Work

Get a deeper look into the work I have accomplished to learn more about my design approach.

/allyscan

Generative AI, Accessibility, Prompt Design

Checking learning copy for plain language, idioms, ableism, and inclusive framing by eye can be slow and easy to miss. An AI skill runs the same review in minutes, prioritized from must-fix to optional.

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Getting Delegation Right

AI-Native Development, Performance Support

Delegation content is everywhere but managers still call it one of the harder parts of the job. Most of it stops at teaching a model. This modularized digital learning experience teaches delegation five different ways, matched to the exact moment a manager is in.

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Webistia Customer Care Skill Building Program

Curriculum Design, Chatbot, Scenario-based

Learning

Webistia’s customer services scores and product sales have been down for 14 months now and the company is determined to improve these numbers.

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The LAZ Way

Video Production, eLearning Development

The L&D Team wants to revamp a masterclass workshop for managers to reduce training time and support adoption after the training. The original workshop is split into two segments: a refresher and a core masterclass segment, totaling 8-9 hours.

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Expresso

eLearning Development, Game-based Learning

A local coffeehouse supervisor noticed that their new part-time baristas kept getting orders wrong, leading to inventory waste. Although these baristas had undergone hands-on training before starting their job, they tend to become overwhelmed during busy hours.

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